Do you take pride in your language skills -- Mandarin, Cantonese, Tagalog, etc.?

Would you enjoy warmly greeting & assisting international travelers?

If so, we invite you to apply for an exceptional, part-time opportunity as an Airline Customer Service Agent at San Francisco International Airport. You will work in the high-energy, fast-paced airport atmosphere and enjoy:

• Variety as a member of a well-oiled team managing the passenger experience from ticketing to boarding. Every departure is celebrated like a win!


• Work/life harmony & flexibility. All of our part-time employees work a 4-5 hour shift, at least four days per week. You can work the required minimum or pick up extra shifts. You decide!


• Working a fun job or building a career. We're all about nurturing talent. You'll learn important skills and, if desired, have the opportunity to quickly advance to other positions, including leadership.


• Our unbeatable, vibrant company culture that is built on respect, trust, diversity, honesty, and transparency. From regular potlucks and happy hours to our customizable employee appreciation program, we know how to celebrate our team's exceptional contributions.


• Impressive benefits.This part-time role has benefits that are full-time impressive. From fully paid medical health insurance for you and your dependents to a 401(k) with a company match, we've got you covered.

Pay starts at $22.65 per hour. We provide a discounted BART Clipper card or employee parking permit, uniforms, and paid training to support your success. Come start your adventure!

For over 25 years, Pacific Aviation has been the trusty sidekick to the world's finest airlines, providing top-notch ground handling services across a dozen airports nationwide. Our secret to success? Our standout team. So, if you're ready to embark on an exciting journey with us, apply today!

• Spread positivity: Like a trusty co-pilot, your upbeat attitude is infectious.
• Enjoy Variety: You relish the chance to interact with a kaleidoscope of people from different walks of life.

To qualify for the Airline Customer Service Agent opportunity, you will have:

• Strong communication skills – verbal, written and active listening
• Customer service experience preferred but not required Quick question for you - click here
• Fluency in English is required; second language skills are a strong advantage, and Asian languages are highly preferred Quick question for you - click here
• Computer literacy with fast and accurate data entry skills; attention to detail
• Calmness; ability to find solutions, even when busy and/or under stress
• Flexibility to work a variety of shifts (early morning, afternoon, evening, and/or night) including weekends and holidays
• People-first orientation – client, customer and team
• The stamina to stand for extended periods

To meet the basic qualification for this role, you must be authorized to work in the U.S. for any employer. You must also pass a background check and drug test.

As an Airline Customer Service Agent, you'll enjoy paid training, then work as an important member of our SFO Customer Service team, supporting at least one international airline client. Pacific Aviation is responsible for ground handling – all the services performed for an airline and its passengers while the airplane is on the ground. That means you'll assist passengers in the terminal as they move from ticketing to boarding or from arrival to baggage claim. International flights are large – 200-300 passengers – so it's a busy job.  Quick question for you - click here

Your day will begin with a start-up meeting followed by two hours in ticketing and check-in, then a break. This will be followed by work at the gate, where you could be assigned to any ground handling duty. Duties may include, but are not limited to:

• Ticketing and check-in: Assisting passengers with checking in, tagging luggage, ticketing, managing reservations, handling payments, and providing directions to departure gates. Checking the necessary documentation and IDs to ensure each passenger has everything they need to be safely admitted to their destination.


• Gate agent: Once all passengers have been checked in, the ticket counter closes and agents move to the departure gates. At the gates, agents will assist in the lobby area, greeting passengers and directing them to the correct line. Lobby agents will also assist in the tagging of carry-ons, and answer passengers' questions. Once it is time to start boarding, agents are responsible for processing and boarding passengers. This includes making boarding announcements, scanning boarding passes, checking government IDs, communicating with flight crew about any pending items, and completing any paperwork or tasks as needed before the flight takes off.


• Arrivals: During arrival shifts, agents help with the landing flight, meeting and escorting passengers to the Federal Inspection Service area where they will clear customs. Agents may assist Customs and Border Protection with translation, and ensure that all passengers know where to pick up their luggage. If there is any missing or lost luggage, agents help file the reports for the passengers. Agents will also check in with Customs if they are holding any passengers for further questioning. If so, our agents will also gather their bags and bring them to the baggage hold area.

Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.